Return & Refund Policy

14 Day Return Guarantee

At Faustique, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return, items must meet the conditions outlined below.

Return Conditions

Returned items must be:

• Unworn and unused

• Unwashed

• In their original condition

• Returned with all original tags attached

• Returned in the original packaging whenever possible

We reserve the right to refuse returns that do not meet these requirements.

How to Start a Return

To initiate a return, please contact our customer support team at:

info@gnsupplies.nl

Please include your order number and the reason for your return request.

Our team will provide further instructions regarding the return process.

Refund Options

Store Credit

We offer free returns when choosing store credit.

Once your return has been received and approved, store credit will be issued for the full value of the returned item(s).

Refund to Original Payment Method

If you prefer a refund to your original payment method, a small return processing fee may apply depending on your location.

Approved refunds will be processed back to the original payment method used during checkout.

Please allow 5 to 10 business days for the refund to appear in your account after it has been processed.

Non Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

• Items marked as final sale

• Gift cards

• Personalised or custom-made products

• Any item returned in a condition that does not meet our return requirements

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include clear photos of the issue so our team can review and resolve the matter as quickly as possible.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different size, colour, or product, we recommend returning the original item and placing a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a tracked shipping service, as Faustique cannot be responsible for returns lost during transit.

Processing Returns

Once your return has been received and inspected, you will receive an email notification confirming whether your return has been approved.

Approved refunds or store credits will be issued promptly following inspection.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

info@gnsupplies.nl