Shipping Policy

Shipping Information

At Faustique, we are committed to delivering your order as quickly and efficiently as possible.

Our goal is to deliver all orders within 3 to 6 business days. While most orders arrive within this timeframe, delivery times may occasionally vary due to factors beyond our control, such as carrier delays, customs processing, weather conditions, or peak holiday periods.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

Order Processing

Orders are typically processed within 1 to 2 business days after payment has been received and verified.

Please note that orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly longer. If this occurs, we will do our best to keep you informed.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on your location and the selected shipping method.

From time to time, we may offer free shipping promotions. Any applicable shipping offers will be clearly displayed on our website.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

Please allow up to 48 hours for tracking information to become active after receiving your confirmation email.

Delivery Delays

Although we strive to deliver all orders within 3 to 6 business days, delivery dates are estimates and cannot be guaranteed.

Faustique is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, incorrect shipping information provided by the customer, or other circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is submitted and the order has already been processed or shipped, we may not be able to make changes. Additional shipping costs resulting from incorrect information may be the responsibility of the customer.

Lost or Stolen Packages

If tracking information shows that a package has been delivered but you have not received it, we recommend contacting the shipping carrier directly and checking with neighbors or household members.

Faustique cannot be held responsible for packages that have been marked as successfully delivered by the carrier.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.

Email: info@gnsupplies.nl